Have any questions? We'd love to hear from you! Call 01691 596100
Have any questions? We'd love to hear from you! Call 01691 596100
Cart 0

FAQ's

Please find below some helpful answers to your questions about our balloons and deliveries! If you can't find what you're looking for please speak to a member of our team on our live chat system or email us at info@elevation-balloons.co.uk.

WILL MY BALLOON BE FILLED WITH HELIUM?

All of our balloons come fully inflated with helium attached to a ribbon and weight and then delivered to you in a Balloon Box.

CAN MY BALLOONS BE DELIVERED ON A DATE OF MY CHOICE?

Our website allows you to choose your own day of delivery at checkout. We recommend getting your order in quick to avoid disappointment as our dates fill up very quickly!  

We can’t 100% guarantee your selected day of delivery. 99% of our balloons arrive on the day you select at checkout but sometimes errors and issues beyond our control occur. DPD do an excellent job but do have unexpected delays on occasions. If your balloon is delivered early (particularly Sunday/Monday deliveries) or 1 day later than expected then we will be unable to offer a refund. Please note that Sunday and Monday deliveries are at risk of being delivered early, DPD often upgrade these deliveries in order to move items through their network, this is rare but does occur and we have no control over this (they think they are offering a great service by delivering early and mean no harm by this). Rest assured that the above are exceptions to the normal and 99% arrive on the day you select.  

Please note that we can’t guarantee the time that your balloon arrives on your selected day. If you want to ensure your balloon is present in the morning it’s either best to upgrade to a morning delivery slot (at checkout) or order your balloons to arrive the day before.

 

Saturday and Sunday deliveries are charged at £4.99, this represents the upgrade cost that DPD charge.

CAN I CHANGED MY SELECTED DELIVERY DATE?

Sadly, this is not possible. Due to the way our system operates, this would throw a real spanner in the works! If you've chosen the wrong date and you need it changing, the only option is to cancel and refund your order. Then another order can be placed with the correct delivery date.

CAN I CHANGE MY DELIVERY ADDRESS?

Yes! If when checking out you have inputted the wrong delivery address, please let us know as soon as possible either via live chat or email. Please send us the correct address you would like this to be sent to.  

If you're looking to send your balloon to a family member or friend at a different address, this can also be done at checkout.

HOW LONG WILL MY BALLOON FLOAT FOR?

Float times can depend on the condition that the balloons are kept in. We advise for balloons not to be left in a car or anywhere to hot or cold. Our foil balloons can last anywhere between a couple of days up to a week or so and our bubbles have been known to last for months!

CAN I ADD A GIFT NOTE TO MY ORDER?

Yes! Add a gift note to your order at the cart stage of placing your order. This will then be printed out onto white card and attached onto the tail of your balloon.

WILL I RECEIVE ANY TRACKING INFORMATION?

Yes, as we deliver via DPD all information regarding tracking will be available on there website. Once your order has been dispatched, you will receive a confirmation email that includes your tracking number. DPD will also be in contact either through text or email with a time and delivery slot for you - this then gives you the option for special instructions for example: 'Leave in a safe space' or 'Deliver to a neighbour'.

CAN I RETURN MY ITEMS?

We are unable to accept inflated and personalised orders. Each product is personalised and designed for each individual customer and as a result, cannot be reused or resold.

MY BALLOON HAS ARRIVED AND IS DAMAGED?

As balloon artists, our worst fear is a popped balloon! In the rare occasion that your balloon arrives deflated or damaged, our team are happy to look into this. If you've received a damaged item, please contact us within 24 hours of receiving your order either via live chat or email. We will ask you for an image of balloon and how it arrived. If we receive photos after 24 hours of you receiving the order this will limit our investigations and how we can resolve the problem.